Frequently Asked Questions

Paris City Line is a professional airport transfer company based in Paris, France. Teamed with Alp Line ski transfers, Paris City Line is a leading provider of reasonably priced, individually tailored transport solutions, whose staff know that reliability, flexibility and friendliness of service are essential prerequisites to any successful holiday in France.

Owner operated, Paris City Line is a fully licensed transport company with its own vehicles, drivers, operations staff and an internet based reservation service. With over eight years experience in the transport industry and over 100 000 transfers already completed, Paris City Line customers can rest assured that whichever route they choose, the journey will be a smooth one.

An airport transfer is a taxi/shuttle transport service operating between an airport and a specific destination as determined by a client.

Yes! We are a fully licensed (Capacité Professionnelle de Transport) transport company, insured for ground passenger transport within France and the entire European Union.

Paris City Line possesses a large fleet of new minibuses along with coaches of various capacities and regular 'taxi' sized vehicles. We favour 8 seater minibuses over other types of vehicles as they allow easy access in difficult areas and a quick passage through toll stations. We work in partnership with coach companies to provide vehicles for the transportation of large groups throughout Paris. We maintain all of our vehicles to the highest standards, using new models each year.

You can book a transfer using the quote generator and booking engine on our home page - simply fill in the relevant details and follow the online prompts. You can then pay online using a credit card and your booking will be confirmed via email. Alternatively feel free to call us direct on 0033450 74 38 42 to ask any questions and to complete your reservation.

A PRIVATE transfer is a door-to-door service in which clients have sole occupancy of the vehicle. You will be met at the airport upon your arrival and transported directly to the accommodation, airport, or train station of your choice. You can request a specific pickup time for the return leg of your journey.

A SHARED transfer is a service in which clients share their vehicle with other clients. This is a door-to-door service with mutiple dropoffs and pickups throughout the journey. There will be a short wait at the airport for other clients arriving on the same or similarly timed flights. On the return journey clients are subject to a pre-determined pickup time set by Paris City Line.

Paris City Line will accept telephone and internet bookings up to 24 hours in advance of your due travel date. Any reservations required after this deadline has passed are subject to availability and must be made by calling our head office directly.

Paris City Line generally allows for all clients to have one large suitcase or bag, plus a piece of hand luggage. If you are planning on travelling with sports equipment or an excessive amount of hold baggage it would be advisable to let us know prior to your arrival - you can do this by using the relevent dropdown menus on your booking form, or writing in the 'special notes' section.

Don't worry. Simply get in touch with the Paris City Line team by emailing info@paris-city-line.com or calling direct on 0033450 74 38 42 and we will make the necessary amendments.

Yes you can. Please call Paris City Line direct to amend your booking and make any additional payments if necessary.

If you wish to travel together on a private transfer, enter the details of the LAST flight to land as the primary flight in the 'arrival' section on your booking form. Enter the remaining flight details into the 'special notes' section of your booking form and please provide a mobile number for each seperate group. Please note that your driver will be scheduled to meet the primary flight. For the departure leg of your journey, enter the FIRST flight departure time as the primary flight. Please note that the pickup time for the whole of your group will be scheduled according to this time.

If your flights arrive at significantly different times and you do not wish to wait for each other, Paris City Line would suggest you proceed by booking either a series of seperate private transfers or a seperate shared service. If you require assistance in making a complicated reservation, please don't hesitate to contact us direct!

There are a number of possible reasons for this, the foremost of which is that the confirmation email has been filtered into your junk file by the security settings on your computer. Please check in your junk file and if you are still unable to locate your confirmation, email or call Paris City Line direct to ensure that your booking request has been received.

For your arrival journey, no - unless you want to that is. For the return leg of your journey however, it is essential that you reconfirm all details including your pickup time so there is no possibility of any misunderstanding when it comes to departure time and location. You can do this via telephone or email at any point during your trip up until 24 hours before your departure. IMPORTANT! Please note that if failure to reconfirm pickup details results in you missing your transfer, Paris City Line will not be held responsible.

You can receive a quote either by entering the relevant information in the quote generator on our website homepage, or by emailing a quote request to info@paris-city-line.com.

Our policy to take payment for transfers by credit/debit card or Amex at the time of booking. This automatically and immediately secures your booking and avoids availability problems when trying to book closer to the actual travel date. We accept all major credit cards, American Express and debit cards with the exceptio of Switch/Maestro. All Paris City Line prices are calculated and charged in EUROS.

There are no supplements for: early or late arrivals and departures, baby seats and booster seats, or bike and golf clubs when included at the time of booking.

LONG FLIGHT DELAYS: clients must understand that in the event of a delay exceeding 90 minutes, when the allocated driver has to leave the airport prior to their arrival, they will be placed on the next available transfer that is going to the requested destination. If Paris City Line is aware of the new arrival time for the delayed flight before leaving the resort, the driver will leave according to the new arrival time, and no supplement is charged. However, if the driver waits at the airport, regardless of the length of a delay, there will be a charge, after 90 minutes, of 15.00 Euros per hour thereafter as per Paris City Line standard terms and conditions.

Yes. Standard credit card fees are charged at 1-4 euros depending on the price of your transfer.

As Paris City Line is French registered company, all payments are charged in Euros. An approximate value in pounds is generated on the bottom left hand side of the quote generator page and at the final payment page after the booking has been completed.

The rate shown on our booking pages is an approximation for your information. The rates used in all credit card transactions via this website correspond directly with the rate of your card issuer on the date of payment and could therefore differ slightly from our approximation. This is to ensure that you are not mischarged for services due to fluctuating exchange rates.

Unfortunately not, as a child of any age will still take up one full seat in any vehicle.

You can cancel your transfer by telephone or email. If you cancel your transfer 24 hours or more prior to your due travel date you will be eligible for a full refund minus a 20 Euro administration fee. This fee is applicable to ALL transfer types, regardless of the number of passengers travelling. For cancellations made less than 24 hours before your transfer is due you will be expected to make the full payment for the outbound transfer of a return booking, or the full amount of any one way transfer either outbound or inbound. Paris City Line will happily issue a statement of cancellation and covering email detailing amounts charged for use in the event of an insurance claim.

If, for what ever reason, you do not arrive at your designated meeting point at the time you have booked your transfer, without previously informing Paris City Line, you will be considered a 'no show'. No shows predominently arise as a result of the following: mis-information supplied by clients, for example, entering flight departure times from the UK or elsewhere as arrival times on booking forms by mistake; sleeping through or not setting alarms for early transfer pickups; or changing/amending/missing or rebooking flights and not informing Paris City Line of these changes. If you make a transfer reservation and do not arrive to meet your driver, Paris City Line will make every attempt to contact you using the mobile telephone number supplied on your booking form before sending your driver away. Clients who arrive unexpectedly through no fault of Paris City Line, expecting a transfer, will be made to re-book and pay the full amount for this new transfer.

Paris City Line ask clients to do their best to keep us informed about all possible delays and changes to scheduled flight(s). If your flight delay is minimal, for example, 15-30 minutes, your driver will usually wait. For delays exceeding 90 minutes, when the allocated driver has had to leave the airport, you will be placed on the next available transfer travelling in the direction of the requested destination. Please note that this may result in a wait at the airport before departure and/or the possibility of van sharing with other clients.

If your flight delay is of excessive length due to circumstances such as flights being cancelled, then rescheduled to later times; or in the case where clients miss their scheduled flights and then book an alternative flight that arrives at a later time, then Paris City Line may be forced to cancel the original transfer booking and reschedule a later pickup. In such instances clients will be charged for the additional transfer. The best way to avoid such a situation is to keep Paris City Line informed as far in advance as possible.

Paris City Line has various designated meeting points depending on which airport or train station you plan to arrive in. For a list of meeting points please refer to the dropdown menu on our homepage located under the heading 'Paris Info', chose the relevent airport or station, then follow the links to find written directions and a map.

Firstly, do not panic. The driver is either already at the airport or on their way, or in exceptional circumstances may have been delayed by unexpected congestion on roads or some other unforseen difficulty. Please call Paris City Line direct using the telephone number supplied on your booking confirmation form and we will resolve any issues as quickly as possible.

All airlines have handling agents. If your luggage is lost by an airline, it is up to you to go to the correct desk in baggage reclaim and fill in the relevant forms. In Geneva, Swiss handling agents Swissport and Dnata will organise for any luggage to be forwarded to your resort address at their earliest convenience. Should you wish to collect it yourself or make alternative arrangements, this is entirely up to you - Alp Line will not be held responsible in any way for clients' lost luggage.

You should contact our reservations staff at our head office, providing details of your transfer. If the item(s) in question are subsequently found, City Line will make arrangements to get them back to you - but please note this may take a number of weeks during peak season. City Line will take no responsibility for items lost or damaged in transit - always do your best to ensure that when you leave our vehicles you take all personal effects with you.

Paris City Line do not operate a fixed arrival and departure times from Paris airports, train stations or city centre transfers. For private transfers, the flight arrival time as given by any particular client is taken as the pickup time from the required airport. For the return leg of the journey, if there is one, Paris City Line issues a set pickup time calculated in accordance to the flight departure time stated by you on your booking form. Pickup times for departures from Paris vary greatly throughout the year, or time of day, according to the volume of traffic expected on the roads and the departure location in question.

Paris City Line issue a set pickup time calculated in accordance to the flight departure time as stated by you on your booking form. Pickup times for departures from Paris vary greatly throughout the year, or time of day, according to the volume of traffic expected on the roads and the departure location in question. ALL PICK UP TIMES FOR ALL RETURN JOURNEYS MUST BE RECONFIRMED 24 hrs PRIOR TO DEPARTURE BY TELEPHONE OR EMAIL. For customers on a shared service, the exact pickup time will depend on the number of other passengers travelling on each vehicle and the order in which they are to be collected. We ask clients to understand that while we will try to keep pickup times to a minimum, it can take in the region of 30 minutes to collect all guests on a full vehicle.